By Randy Pierce
First and foremost, Autumn did NOT eat any butterflies. She did, however, accompany me to the Butterfly Place. They absolutely welcome service animals and in fact were as warm and kind with Autumn as they had been with Ostend and Quinn in their visits to this wonderful opportunity just a few short miles from our home.
They did once have a potential service animal run amok in their facility and even eat a couple of butterflies. It’s sad that I have to say “potential” service animal but a proliferation of fraudulent approaches coupled with inappropriate behavior is a significant concern at present.
Any service animal acting inappropriately may be and should be requested through the handler to depart. As a handler, it is our responsibility to ensure our dogs are properly prepared for any and all environments to which we are bringing them. It is our job to maintain control over our service animal as we work with them to benefit from their training to provide us with their service. This is something well taught at Guiding Eyes and likely all Dog Guide schools. While the occasional failure may occur, it is more common with the fraudulent situations and leads to questions about how best to manage the Americans with Disabilities Act (ADA).
Anyone being expected to grant access to a Service Dog has the right to inquire:
Those two questions and the right to request that inappropriate behavior cease immediately or that the dog be removed from the premises are the means to protect business owners. Truthfully, many are intimidated by the entire process. Wanting to not restrict appropriate access or fear of litigation causes a paralysis of action and may allow those abusing the system with fraudulent service animals or misbehaving service animals to cause significant problems. As much as I have been frustrated by illegal service denial in the past, I am similarly disheartened by the animal users who perform an equal injustice.
This is why I will always strive to ensure Autumn and I are prepared for all of the situations we encounter. I want to open lines of communication in every way possible and I want to savor experiences like the marvels of the Butterfly Place for both Autumn and me… as well as the many others sharing the experience with us. I hope many others give their personal responsibility an equal due diligence and get to savor the experiences as well!